Thank customers after every visit and collect private ratings
After you check a customer in, Hapo now sends them a thank-you from your business. They can rate the visit and book the same service again with one tap.
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An automatic thank-you after each visit
When you check a customer in with their code, Hapo sends them a WhatsApp or SMS thank-you from your business a couple of hours later, never late at night. It links to a page where they can rate the visit and book the same service again. It's on by default, and you can turn it off in Settings under "Send a thank-you message after each visit."
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Private ratings from real visits
A new Ratings page shows your average rating, a star breakdown and your latest ratings with comments. Only customers who checked in with their code can rate, so every rating comes from a real visit. Only you can see ratings. You can't edit or remove them, so they stay an honest record.
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See the rating on each booking
When a customer rates a visit, you get a notification. The stars and any comment also show on that booking's details, so you know how each appointment went.